Returns and exchanges

Return and exchanges

The customer must, in writing, before the expiry of the legal withdrawal period, inform Gillet-Mertens SPRL of their decision to withdraw from the contract. The goods must be returned within 14 days of the date of receipt of the goods. After this time, no goods will be taken back, except if a written agreement is signed by both parties. The customer must keep proof of the return, which means that the items are returned by registered post or by another means specifying the date of sending.

When returning goods, you must notify us beforehand. We will organise the return methods together. Once the return has been accepted and the goods are in our possession, a credit note will be issued. We will then either reimburse the customer or issue them a voucher depending on the situation.

When we cover the cost of a return, it must be made using the return label we send to you. No reimbursement will be made for transport costs you have disbursed following a return made either without our label or without our agreement.

As these are mechanical parts, it is difficult to make "exchanges" except in the case of a defective part. Therefore, once the part(s) has/have been returned, it will be sufficient to place a new order to receive the right part(s).

The parts must be returned in a suitable package. The parts must not have been mounted and must be returned in their original packaging (where applicable). In no case can the part's packaging be used as a shipping carton.

Parts that have been mounted, damaged, that are no longer in their original packaging, will not be taken back.

If the part's original packaging (e.g. Land Rover, TRW, Bearmach box or bag, ...) is returned to us damaged and its condition makes it difficult to resell (making it necessary to reduce the price), compensation of 20% of the amount of the part will be withheld.

For more details, refer to our general sales conditions.