What should I do if my package arrives damaged?
- If you think that the goods are damaged, you can refuse to take the package from the deliverer. Then, let us know immediately.
- If you think the goods are intact, you can accept the package and detail in writing to the deliverer in front of you that the package is damaged. Take photos of the packaging before opening the package and photos of the damaged parts. These photos and a description of the damaged parts must reach us within 24 hours of your receipt of the package. We make direct contact with you for the follow-up of the procedure.