Website
How can I find my part on the website?

If you know the Land Rover or Minerva article, you can write the article in the search engine at top centre of the page:


1) Position your mouse cursor in the search rectangle.

2) Left click with the mouse

3) Then write the article or a search word

4) Left click with the mouse on the magnifying glass.







Your search results will be displayed. For example, we have written "RTC3510" and here is what is displayed as a result:





If the search is fruitless, you can try another one.


If you don't know the article reference, you can type in the key words in the search area:


If you don't know the article reference, you can search in the website's tree diagram:

Parts are stored first by type (new part or second-hand part), then by car model, then by mechanical group. 

Don't forget there are often several pages per category.



I am browsing your website and I would like to register. What do I have to do?

You only need to register once. When you return to the website later, you connect with your email address and your password.

Step 1 : 








Step 2 :




Step 3 :





Step 4 :





How do you access your account?

Follow the 4 stages illustrated below:




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General
What does "New Old Stock" mean?

This term designates new parts dating from the vehicle's year. These are often parts from old stock, found new, sometimes in their original packaging, sometimes not. Due to their age, these parts cannot be guaranteed.

Series Forever and LR Forever, is that you?

Yes, these are Gillet-Mertens SPRL's two brands.

Series Forever deals exclusively in Land Rover Series & Minerva parts.

LR Forever used to deal exclusively in Land Rover Defender / Range / Discovery / Freelander parts.
Since
1 January 2018, we have merged the LR Forever activity on the Series Forever website. Just one address for all Land Rover parts. Simpler and more practical for everybody.

You sell Bearmach parts, but I don't know this make. Are they quality parts?

As of 1 January 2017, all Bearmach parts have a 3-year guarantee. Defects and deteriorations caused by natural wear, by an extraneous accident, by negligence, by inappropriate use, by incorrect assembly, by lack of maintenance, are excluded from the guarantee.

Two specific cases:
 

1. Parts claimed under guarantee that fall within the first 12 months since date of purchase. The part can either be replaced or reimbursed with a voucher of an equivalent amount.

2. Parts claimed under guarantee that fall within the first 24 or 36 months since date of purchase will be replaced by a new part. Only where this second part is unavailable, the part's value will be reimbursed with a voucher of an equivalent amount.

The guarantee will only be granted after the part has been examined by our supplier. The costs of return to our head office (via our carrier) are charged to you but will be reimbursed (only for countries in continental Europe) as soon as the fault is acknowledged as covered by the guarantee. Contact us, we will tell you what to do.

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Order
When am I going to receive my package?

The delivery time may vary depending on the county, the delivery mode, the time of your order, and whether or not all the parts are in stock. If the parts ordered are not all in stock, we will tell you how long delivery will take.

In general, a package shipped on day D arrives on D+1 for Belgium.

For the Netherlands and Luxembourg, on D+2.

For France and Switzerland, on average on D+3 or +4.

These delivery times are given indicatively and don't commit us in any way. We do everything as quickly as possible to ship your package, but we are not responsible for the carriage itself.

If you would like more details before placing the order or after the order, contact us.

Where can I view the status of my order?

The status and the details of your order can be viewed from your account:

1. Log into your account using your email address and password.

2. Select "My orders" in the drop-down list.

The status of your order is clearly indicated in the "Status" column. You can also download your order in pdf format and print it out.

Can I cancel my order?

You have 14 days maximum to cancel your order.

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Paiement
Is my payment secure?

Yes, obviously. Your payment is redirected to a secure platform via ING Epay.

I don't want to pay online, what can I do?

No problem, you can pay by bank transfer or when you pick up from the store.

Delivery
What should I do if my package arrives damaged?
  • If you think that the goods are damaged, you can refuse to take the package from the deliverer. Then, let us know immediately.

  • If you think the goods are intact, you can accept the package and detail in writing to the deliverer in front of you that the package is damaged. Take photos of the packaging before opening the package and photos of the damaged parts. These photos and a description of the damaged parts must reach us within 24 hours of your receipt of the package. We make direct contact with you for the follow-up of the procedure.

You say that the carriage is done under my responsibility, but what happens if there's a problem?

We choose the best transport solution for your packages.

We also take great care with the packaging to avoid damage.

The transport charge systematically includes an insurance policy equivalent to the value of the goods.

The package will also be handed over against signature and has a tracking number.

If your package is damaged or lost, we will deal with the administrative procedures with our carrier. We will keep you informed at each stage of the job.

Who is Bpost ?

Bpost is the reference postal operator in Belgium. At the international level, your parcel is delivered to the postal service of your country (for example Colissimo in France, Luxembourg Post in the Grand Duchy of Luxembourg, DHL Paket in Germany, Correos Spain in Spain, Correo Argentina in Argentina, Norway Post in Norway, USPS in the United States, CTT in Portugal, ...).

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