1.What should I do if my package arrives damaged?
  • If you think that the goods are damaged, you can refuse to take the package from the deliverer. Then, let us know immediately.

  • If you think the goods are intact, you can accept the package and detail in writing to the deliverer in front of you that the package is damaged. Take photos of the packaging before opening the package and photos of the damaged parts. These photos and a description of the damaged parts must reach us within 24 hours of your receipt of the package. We make direct contact with you for the follow-up of the procedure.

2.You say that the carriage is done under my responsibility, but what happens if there's a problem?

We choose the best transport solution for your packages.

We also take great care with the packaging to avoid damage.

The transport charge systematically includes an insurance policy equivalent to the value of the goods.

The package will also be handed over against signature and has a tracking number.

If your package is damaged or lost, we will deal with the administrative procedures with our carrier. We will keep you informed at each stage of the job.

3.Who is Bpost ?

Bpost is the reference postal operator in Belgium. At the international level, your parcel is delivered to the postal service of your country (for example Colissimo in France, Luxembourg Post in the Grand Duchy of Luxembourg, DHL Paket in Germany, Correos Spain in Spain, Correo Argentina in Argentina, Norway Post in Norway, USPS in the United States, CTT in Portugal, ...).

4.How can I track my package?

You can:

-          Either click on the link you have been sent by email or copy it into your your web browser;

-          Or go to and encode the tracking number in the place indicated.

5.Is there another way to track my package abroad (outside Belgium)?

There is another website listing a great many carrier companies. You can encode your tracking number on the below website:

6.My package left several days ago and it still hasn't arrived. What do I have to do?
  1. Go to the tracking link. You will already have the initial information.

    Do you have a question? Nothing has happened for several days? Don't think twice, contact us, we're here to help.